Proacts Privacy Policy

Welcome to Proacts.com ("the website"). We at Proacts respect the privacy of the users of our website (“User” or “you”). We are committed to protecting the information we collect and/or which is disclosed to us by you. We believe that you have the right to know our practices regarding the information we may collect while you use our Website. The privacy policy contained herein applies to your visit and/or use of the Website and reviews the essential details regarding the collection and retention of information, your rights regarding that information and more. The terms governing the use of the website are set in the website's terms and conditions.

1. Why we collect data?

We protect the privacy of our Users with diligence. We only collect data when it is essential or when it is voluntarily provided by you. Our website is not intended for the use of anyone under the age of 18 and we do not knowingly collect data from anyone under the age of 18. If you are a parent or guardian of someone under that age limit, you may contact us in order to exercise on his behalf such rights as listed below. In any case, we shall manage information we collected with care and shall not make use of such information other than in the scope necessary and for the following purposes:

  • To detect, prevent and otherwise thwart any malfeasance to our product, website, infrastructure and any other Service.
  • When the data collection is necessary to comply with legal obligations that we are or may be subject to under any applicable law.
  • When the data collection is necessary for the legitimate and/or legal interests of Proacts or a third party such as Proacts' clients. This will not apply where the User has prevailing legitimate interests or rights.
  • When you have given consent.

2. What data we collect and/or process?

The data we process is divided into the following categories and will be processed according to the purposes as listed above and as detailed bellow:

Data category Description of category Legal basis for processing Purpose
Contact information Full name and Email address. Consent, legitimate interest To communicate with you regarding our services
Website Usage We use Google analytics and other similar means to help us analyze User behavior on the website so that we can optimize your experience on our website. We may collect data such as your browser and keyboard language, the location from which you have accessed the Website, your IP Address, the type web browser you are using, your screen resolution, statistics regarding your use of the Website, the frequency of your use of the Website and third-party content accessed via the Website. Consent, legitimate interest These means help us to improve website functionality and user experience.

3. How do we store data and for how long?

The data we collect is stored either in EU based servers or services, or in countries with adequate privacy protection regulation, such as Israel. The data may be transferred between cloud services providers and countries inside the EU or those with adequate privacy protection regulations. When using cloud services providers, we appropriate a variety of contractual and other security measures to protect the data. Also, to protect the data, we take several specific security measures. To mention only a few:

  • We are using SSL \ WAF on our web with most secure cipher suites.
  • We are using encryption in our internal service when connecting one another, and we use encryption on our database.
  • We are using a combination of firewalls, ssh tunnels and access key to access our servers.

Only our employees and service providers have full access to the data, on a need to know basis. Meaning, only those who need to use the data for the purposes listed above can access the necessary data for the specific purpose. Third parties may receive access to data, but only after it was anonymized and rendered non identifiable.

The data is kept and processed as long as it is necessary for the purpose it was collected for. At your request, we will delete the data, either in full or such parts that may render it non-identifiable, unless we are legally allowed to keep the data, including in the following cases:

  • We are required to retain the data for legal obligations, in which case the relevant data will be retained for the required legal periods.
  • We are required to retain the data in order to establish, exercise or defend legal claims.
  • We have another legal basis according to which we may retain the data.

4. What are Your rights regarding the data?

We do all we can in order to help you fulfil your rights regarding the data, as follows:

  • If you request to access your personal information stored by us, we will provide it, to you or a third party, in a timely manner, in a readable, portable format.
  • If you inform us of any inaccurate, incomplete of false information, we will do our best to rectify it in a timely manner.
  • If you request that we erase any or all of your personal information, unless another legal basis allows us to retain it, we will take reasonable steps to erase it in a timely manner. Keep in mind, that erasing certain data may result in the termination of our services provided to you, if provided.
  • If you object to any or all of the processing of your personal information, you may notify us and we will no longer process it until further review of your request.

5. Contact information:

Any complaints, requests, questions or inquiries regarding the User Content and our privacy policy should be made to one of the following:

Email: contact@proacts.com
Address: No. 7, Imbar street. Petach Tikva, Israel
Telephone: +972 3771 10 40/43
Fax: +972 3947 30 20